Many thanks empire for losing my Saturday four/16/16 as well as a holiday vacation day. Installers confirmed up at 1pm arrived in and stated they were in this article to accomplish my kitchen. I knowledgeable them they were being carrying out my lr,dr , package and hallway.they did not have the moulding with the task or enough product or service so the needed to Make contact with a cs rep. CS rep termed me and needed to reschedule for four/21/sixteen now I really need to use An additional vacation day and hope they get it proper this time.
Customer care is horrible!!! Certainly the product sales rep was on his activity when selling us product or service - considering that then absolutely nothing but concerns. Installers ended up late, not enough materials was delivered, as a result, installation was delayed every day, clear up wasn't appropriate, attempting to get them back again to do a guarantee repair was a nightmare, receive the operate-all over, sit over the mobile phone on maintain for prolonged periods of time (twenty-thirty min or maybe more), sit and hold out on them to point out-up... Study a lot more › Was this overview handy? 0 0 by anonymous
A few days afterwards, I verified with Empire that the padding was not the just one we procured. The customer care was prompt along with the installer came and redid the set up with the right padding.
The worst customer care, items and unprofessional installers! Seven 7 days and however waiting for my laminate to become redone resulting from lousy put in on materials. My house is upside down, taken off more than eight times of work with promises of recent install and appointments they in no way confirmed uo for.
I had been so impressed with their do the job ethic (not many breaks) and continuous working from 8:30AM-5:30PM the main working day and 8AM-1PM the 2nd working day. I purchased them lunch the main day and over the 2nd working day, they declined my supply expressing it they might be completed at 1PM.
While talking to me, he disregarded the enter error in the get and centered on the installer's undesirable Frame of mind. He explained he could not guarantee everything but that he was absolutely sure his manager would compensate us for our problems and would ship a new crew above the subsequent working day While using the carpet we originally arranged.
She mentioned she would provide difficulties as much as another professionals and would phone me again on Monday (In no way been given that call). Huh, guess they are not far too worried about which makes it suitable.
I had my wife do investigate on an excellent contractor. Apparently this corporation is filled with chauvinist pigs!! My spouse overhead a manger over the cellphone stating " I see she waited till her partner was long gone to have estimates". My spouse felt devalued and confronted the salesman. I've an notion! Offend your consumer base! Idiots!! Never waste you time folks!!! I hope I get to fulfill the SOB over the phone sometime!!!
We benefit our employees and try to offer opportunities and perform environments which make our folks joyful to operate every day. We foster a gratifying firm society so that our workers experience great about Doing work for Empire Today and try to carry on serving shoppers with the enthusiasm and devotion that the corporate was developed upon. Along with aggressive earnings, for full-time staff, we offer a generous Positive aspects plan, like:
I then identified as Alex and he discussed that there was a "glitch" in the computer technique and that title on my contract was Erroneous. They did convey out the appropriate carpet (the patterns ended up extremely very similar), but he understood the confusion.
Omg Awful Terrible consumer seevice the women that response the telephone are extremely sweet And that i realize they just tslk to custumers. Howerever we experienced a crew arrive set up two rooms of carpet. Appreciate really like appreciate my carpey BUT our livingroom had a lousy occupation of instsllation bedroom looks wonderful. Our lounge trim has long been destroyed We've got seen appears to be with carpet freying and pulling up and very noticeable two different shades of identical carpet.
We all know some time has elapsed, but Should you be nevertheless interested, we would want to hear much more about your expertise so we can far better enhance on... Browse far more › Was this review beneficial? 0 0 ammalekow
This features all grievances that meet up with our reporting suggestions and which can be submitted electronically. We also report within the resolution of your complaint, as determined by BBB.
An installer determined he knew much better than a Customer of how to do the put in even thro The client find this had paid for one other variety of set up!